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- Jade W.Gering, NE04Mar 8, 2024
If you're interested in renting here I highly advise against it. They falsely advertise amenities during the tour (like a functioning pool and hot tub). Many of the "perks" and updates are not actually offered. They offer bonuses for signing/referring/renewing, but do not actually pay tenants. Male staff sexually harass women, and overall the building is very unsafe for young women. Maintenance and property management are very poor. I would speak to a current tenant about their experience before signing.
Helpful 0Thanks 0Love this 0Oh no 0 - Angela G.NE, NE01Dec 4, 2023
Very poor customer service when you have a dispute. They will not call you back and they give you the run around. When we moved into the unit, the unit was not painted or cleaned as they said it would be so we had to clean it ourselves but reported it to property management so that we would not be charged when we moved out. Of course, when we moved out, they charged us for it and when I filed a dispute, the were non-responsive. I even spoke to CA Ventures (parent company) but they sent me back to the property management in Lincoln (both Becky and Vanessa M.). No one would call me back even after multiple attempts for over 4 months. I would not recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Jacki H.SD, SD01Sep 28, 2023
For any student looking for a place to rent off campus, this is not the place to go. It is way over priced for a small space - they love showing students a room that looks big and then put them into a tiny apartment unlike the spec apartment they bought into. They charge for a full months rent for August but don't let them move in until August 17th (no prorated amount). They charge each tenant $150 cleaning fees PRIOR to move in and then when they move into a filthy, disgusting apartment that is not cleaned - good luck getting a hold of Becky. You call, they say she only takes emails that she doesn't reply back to EVER! Management is horrible at this place. Would not recommend to anyone, such a disappointment!
Helpful 0Thanks 0Love this 1Oh no 0 - Jordan V.Lincoln, NE02Nov 9, 2021
Save yourself the money, time, and sanity by not living here. I wanted to like it, but it is horrible. The apartments themselves are alright. Some staff members are so kind. But the functionality of your place/home will be inconsistent. Upper management seems to be the problem.
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CA M.
Nov 11, 2021
Hi Jordan, Thank you for talking with our team today. We appreciate having the opportunity to ensure you are enjoying our community, confirm your work order is a priority and a resolution is underway. Your experience at Latitude is important to us and our team is always available to support you directly at (402) 313-2528. Sincerely, Latitude Team
- Isabel L.Downtown, Lincoln, NE01Apr 6, 2021First to Review
I will start by saying the apartments themselves are very nice and I enjoy the amenities. College staff and maintenance who work there are great and very friendly and helpful. So 5/5 for that.
Where I am left extremely dissatisfied though is with upper management. When i tried to bring up concerns I had the lady essentially steam rolled me and did not take anything I had to say seriously. I felt as though the experience was unprofessional. 0/5 for that experience.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Marketing T.
Apr 7, 2021
Hi Isabel,
Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with your apartment and our amenities. On the other hand, we are sorry to hear of your dissatisfaction with the
customer service. We would appreciate the opportunity to discuss your experience with you personally. Our team strives to provide stellar support and we would like to ensure we improve your experience. Please reach out to us at 402-313-2528 at your convenience. We would like to help and address your concerns as soon as possible.
Sincerely,
Latitude Team - Bob S.La Vista, NE02Jul 7, 2022
Haven't even moved in yet and already disappointed. For months me and my roommate were told that the move-in date was unknown for all of the tenets until July. I will be a part of a sorority and needed to move in early and now the apartment is claiming that I cannot move in until the 17th which is three days after I will have needed to be there. This ruins my chance of participating in Greek life. They also have not told us if we will have a third roommate, with some stuff tenants would like to know at least before they move in. Also even though we are moving in the 17th this apartment complex does not prorate rent so you're paying the full month even though you will not be there for more than two weeks. I was also told that we would be able to move in early, but the apartment did not let us know or contact us to say that this option is only if you directly ask so now I've waited too long to even be eligible for early move-in. And out of the 350+ tenants only 40 people are allowed to move in early. We decided this apartment because it seemed like the more affordable of all options for us being college students but I would not recommend it's a scam. They call themselves an apartment, but put stipulations on their tenants as if we were still living in the dorm. I already know that I will not be renewing my lease for next year and although they tell people who are dissatisfied with the service to contact the latitude apartment team they really don't take your complaints seriously.
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Erica F.
Aug 26, 2022
Hi Bob, we appreciate your feedback. We are sorry to hear we missed the mark but would love the opportunity to discuss your concerns if you are able to give us a call at 402-313-2528. Thank you, Latitude Management
- Brad H.Plainfield, IL01Jul 30, 2021
Off to a terrible start for my daughter with Latitude, and she hasn't moved in yet. She is in a sorority and needs to move in early to begin her required activities. I would assume this is very common given the vast variety of Greek life and athletics at UNL.She requested to move in 10 days early to meet her obligations, which was no problem at Academy last year. The only option Latitude gave her was to move in "as-is. This means she, and her three other roommates are fully responsible for damage from the previous tenants. Who would sign up for that. After several call by my daughter, her roommates, and myself, there is no resolution. The two "managers" I talked to could only tell me that they have a very busy schedule they need to stick to and this was all they could offer. Terrible customer service. There are better options out there.
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CA M.
Aug 3, 2021
Hi Brad, Move-in is an exciting experience and we know settling in is important. Our team has connected with you personally and is confident they provided a high level of care, confirming an "as-is" addendum is not filed for your daughter and reviewing our move-in scheduling process and current options. If we can provide additional support, please contact our team directly at 402-313-2528. Sincerely, Latitude Team
- Nathan H.Lincoln, NE01Jul 24, 2022Updated review
water pressure is broken this week. wonder what's going to be next weeks problem. water literally stopped in the middle of my shower!
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Erica F.
Sep 7, 2022
Hi Nathan, we strive to provide 5-star service for all of our residents. It disappoints us to hear we missed the mark meeting this standard. If you would allow us the opportunity to connect with you personally by giving us a call at 402-313-2528 at your earliest convenience. Thank you, Latitude Management
Jul 9, 2022Previous reviewDoor on the west side of the building is always broken. Swear to god their elevators are the slowest. They fr just be fining money instead of talking to their residents. poor communication and they are over priced fr. honestly no one ever used the amenities besides the gym or the pool and sometimes the tanning beds.
- Abby I.Lincoln, NE01May 24, 2021
I have lived in three different student housing apartment complexes in my 4 years here in Lincoln, and I can honestly say that Latitude was my favorite place to live. The amenities here are unmatched (gym, game room, lots of study rooms and spaces, pool deck, courtyard, north amenity deck with multiple grills and a fireplace, tanning beds, and a sauna), so there is always something to do! You're also less than a 10-minute walk to the Haymarket, O street, and campus, so the location really can't be beaten. Every staff member that I've worked with had been super kind and helpful and seems to truly care about their residents. They also offer complimentary breakfast and have great resident events, which is a plus! I would 100% recommend living here to everyone.
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CA M.
May 26, 2021
Hi Abby, Thank you for sharing your experience with us. We are so happy to hear you enjoyed calling Latitude home. Your feedback and 5-star recommendation of our amenities, location, resident events, and community experience are truly appreciated. Sincerely, Latitude Lincoln Team